We have gathered and answered all the important questions you might have right here. If you still have queries that are not addressed on this page, feel free to reach out to us via phone, email, or Whatsapp, and our team will be more than happy to provide you with the necessary details.
Our phone contact details can be found at the top of every page on the Provence-Villa.com website, along with a button for sending us a Whatsapp message.
General questions about the service
What does Provence-Villa.com specialize in?
Provence-Villa.com specializes in top-notch luxury villa rentals situated in the stunning region of Provence in ths South East corner of France. We tailor each booking to cater to our clients' needs ensuring an unforgettable holiday experience.
Why should I choose Provence-Villa.com for my stay in Provence?
With our wealth of knowledge and years of experience in the area, we can ensure you the very best selections of luxury villas located in Provence’s most desirable locations. We have a direct line with the owners and a fully dedicated concierge service.
In addition we are a fully bonded travel agent with a financial guarantee protecting your money and your holidays.
Where are the villas offered by Provence-villa.com located?
Our villas are located in various parts of Provence including : Luberon, Alpilles, Drôme Provençale, Arles, Aix en Provence to name a few.
Reservations
How do I make a reservation for a villa?
You can make a reservation through our website by selecting your preferred villa, filling out the necessary details, and confirming your booking. Most of our villas have updated calendars.
Our team of villa specialist is available to help you choose a villa or answer your questions. You can email, call or whatsapp them anytime and you will get an immediate answer during working hours.
Once your reservation has been validated, we will send you a reservation confirmation by email and our concierge team will contact you to prepare for your arrival and help you organize your tailor-made vacation.
Can I make a last-minute reservation?
Yes, last-minute reservations are possible subject to availability. It’s always better to book in advance to ensure your desired villa is available and give us some time to prepare your holiday.
Can I book a villa for a special event, such as a wedding or party?
Yes, a few of our villas are equipped to host special events. Please contact us directly to discuss your requirements.
What is Provence-villa.com’s cancellation policy?
When you book with us you will pay an initial deposit. The reservation deposit is most often non-refundable and the balance, once paid, is non-refundable. We therefore invite you to insure yourself against the risk of cancellation.
Our cancellation policy varies depending on the villa but most often the conditions are strict.
Specific details for cancellations are provided on each property page and in your booking confirmation.
Payments
What payment methods do you accept?
We accept all major credit cards and of course bank transfers. If you wish to pay by bank transfer we will send you by email all our bank account information.
Please ensure you read our payment terms and cancellation terms before making any payments.
When is my payment due?
Your payment is due at the time of booking. For all villas, a deposit at the time of booking followed by the balance payment closer to the stay is applicable.
This information is displayed on each villa page of our website.
Are there any additional charges not included in the displayed price?
All fees are included in the price displayed on the site as well as VAT. Tourist taxes are generally not included and must be paid locally.
Provence-villa.com charges a small booking fee at the time of reservation. This is also included in the total price of your booking when you make your reservation.
The villas
Does Provence-Villa.com offer villas suitable for families and groups?
Yes, we offer a variety of luxury villas which can comfortably accommodate groups of all sizes from families to large groups of friends. A few of our villas will accept events such as weddings. Please inquire with our team.
Are the villas in Provence pet-friendly?
Quit a few of our villas are pet-friendly, although this can depend on the individual property. Always make sure to check with us before you book. We always double confirm with the owner to make sure your pet will be welcome.
What services are included in renting a villa?
Standard services include Wi-Fi, linens, and maintenance of gardens and swimming pools. Most often cleaning is included at least once a week. Additional services vary by villa.
Some houses propose a breakfast service. Our luxury villas include housekeeping staff and in some cases a cook or a chef.
Additional services
Do you offer any additional services like tours or activities?
Yes, we offer an array of additional services including bespoke tours, transfers, private chef services, and more. Our concierge service will help you fine tune your stay. Once you are booked with us Amaya or Inès will be in touch with you to start planning for your holiday.
Can I book a chef or personal shopper through you?
Absolutely, you just have to let us know in advance and we can arrange these services for you, subject to availability.
Can you arrange transportation from the airport to the villa?
Yes, we can arrange airport transfers for your arrival. Please provide us with your flight details or train schedule once you have made your reservation.
Security and assistance
If there is a problem with the villa, who should I contact?
You will receive contact details for our local team upon arrival, who are available to assist you if needed. You can contact your concierge who has helped you prepare for your stay at any time.
We give you a local contact number for any immediate assistance during your stay. Our team is always available to help you with any issues.
Are the villas equipped with security systems?
Many villas have security systems, including alarms and safes and pool security systems for children. Specific details are available on each villa page.
Environment and accessibility
Are your villas accessible to differently-abled guests?
Only a few villas are designed to be accessible and it will be best always to check with us before you make your booking.
What are the environment-friendly practices adopted by your villas?
We do encourage all villa owners to start following various environmental practices like using energy-efficient appliances, recycling systems, and minimal use of plastic. Other initiatives include the use of renewable energy and waste reduction in our villas.
